Public Records Modernization for Shelby County

A dedicated seating and service area for customers with disabilities, ensuring respectful support for those using wheelchairs, walkers, and canes.

Responsible Revenue Growth

Capturing vital tag decal revenue from non-residents to reinvest in Shelby County infrastructure, ensuring our community benefits from every dollar generated.

Overcoming Challenges Through Modern Solutions

The Shelby County Clerk’s Office is at a crossroads. James “Jeff” Fuller Sr. is ready to implement a community-centered approach that prioritizes accessibility, integrity, and real results for every resident across our county.

Prescheduled Appointments

Eliminating long wait times and unpredictable office visits with a modernized booking system that respects your busy schedule.

New Southwest Super Center

Bringing essential government services closer to heart of our community by establishing a new, full-service super center in Southwest Shelby County.

Extended & Flexible Hours

Opening our doors earlier and closing later to provide working families and students with the flexibility they need to access essential services.

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My Plan to Improve the Shelby County Clerk’s Office

Enhanced Accessibility for Customers and Customers with Disabilities

We will modernize our physical and digital infrastructure to ensure that every citizen, regardless of mobility or ability, can access vital county services with respect and ease.

Improve the in-office setup to ensure better service, respectful service for all customers by creating:

A dedicated seating and service area for customers with disabilities
A dedicated customer service line to reduce wait times for customers with disabilities

This area should specifically accommodate customers using:

Wheelchairs
Mobility Walkers
Walking Canes
Other Assistive Devices/ADA

These improvements will create a safer, more inclusive, and more efficient customer experience.

Prescheduled Appointments

Eliminate the uncertainty of long wait times by transitioning to a predictable, appointment-based service model that respects your time.

Implement a pre-scheduled appointment option to reduce wait times and improve service efficiency.

Reduce overcrowding and long wait times
Faster service for customers
Improve service efficiency
Improve overall customer experience
Better serve residents of Shelby County and Memphis
User-friendly online booking portal for all license and permit services.
Phone-based scheduling for residents without high-speed internet access.
Real-time SMS notifications and status updates for active appointments.
Priority check-in desks specifically for prescheduled residents.

Appointments would allow staff to prepare in advance and provide faster, more personalized service.

Flexible Scheduling & Extended Hours

The Clerk’s Office should be open when you are available. We will extend hours to accommodate the working families of Shelby County.

Offer Flexible Scheduling with Extended Hours to better serve the growing populations of Shelby County and Memphis:

Monday–Friday extended hours
Saturday Service
Bilingual Service
Kiosk Service
'Early Bird' service windows starting at 6:00 AM to 8:00AM Monday through Friday weekdays.
Extended evening hours until 6:00 PM Monday Through Friday weekdays.
Saturday morning service 8AM to 1PM. (Excluding Holidays)
Seamless staff rotation to ensure full service during lunch hours.

This flexibility would better serve working residents, seniors, and families who cannot visit during standard business hours and have limited work day availability to visit Shebly County Clerk Office.

Tag Decal Revenue for Non-Residents

Ensuring that Shelby County services are properly funded by capturing appropriate revenue from non-residents

Increase Revenue by Implementing Tag Decal for non-residents of Shelby County and Memphis:

Mississippi Residents
Arkansas Residents
Residents from all counties outside (Shelby County and Memphis)
Enhanced audit procedures for out-of-county vehicle registration.
Capturing millions in untapped revenue from day-time parkers.
Reinvesting decal funds directly into localized infrastructure.

Streamlining this process can generate additional funding while maintaining efficient service.

New Super Center in Southwest Shelby County and Memphis Area

Reducing travel times and overcrowding by establishing a comprehensive service hub in one of our most underserved regions.

Establish A New Shelby County Clerk Office in the Southwest area to meet increasing demand.

Reduce congestion at existing locations
Improve geographic accessibility
Better serve underserved and high-growth communities
Improve access and convenience for residents
Kiosk machine at every Shelby County Clerk Office
Express record-pickup windows for documents ordered online.
Strategic location near major Southwest transit.

This will reduced wait time across all offices

My Plan to Improve the Shelby County Clerk’s Office

Modernizing our services is about more than technology; it’s about respect, accessibility, and delivering real results for every resident in Shelby County.

Enhanced Accessibility

Establishing dedicated seating and priority customer service lines for residents with disabilities, ensuring a respectful and inclusive experience for all.

Prescheduled Appointments

Eliminating long wait times by modernizing the renewal process with an easy-to-use booking system that respects your schedule and time.

Flexible Scheduling

Expanding office hours to include evenings and weekends, ensuring essential government services are accessible to working families and individuals.

Responsible Growth

Capturing tag decal revenue from non-residents with smart efficiency, reinvesting those critical funds back into our local communities.

SW Shelby Super Center

Establishing a new service hub in Southwest Shelby County, bringing modern Clerk services directly to the residents who need them most.